Returns & Exchanges

In-store purchases

Stop by the shop at 4950 Lake Shore Drive, Bolton Landing, NY within 30 days with your receipt and we'll take care of it on the spot. Refunds go back to the original form of payment. Cash purchases over $50 may be refunded by check, mailed within 10 business days.

Visiting from out of town? You don't have to drive back. Email basecamp@blizzardtechnology.com or call (518) 797-1597 and we'll send you a return authorization and instructions for mailing your item back.

Online orders

Start your return by emailing basecamp@blizzardtechnology.com with your order number and what you'd like to return. We'll reply with a return authorization and the shipping address.

• Return shipping is the customer's responsibility unless the item arrived damaged, defective, or wasn't what you ordered.
• We recommend a trackable service. We can't issue a refund for a package that doesn't reach us.
• Once your return arrives and passes inspection, your refund is issued within 5 business days to the original payment method. Depending on your bank, it may take another few days to appear.
• Original shipping charges are not refunded.

What we can accept

To be eligible for a return, items must be:

• Purchased within the last 30 days
• Unworn, unwashed, and unused, with original tags attached
• Free of smoke, perfume, pet hair, and wear
• Accompanied by a receipt, packing slip, or order number

Final sale

For safety and hygiene reasons, and because some things simply can't be resold, the following are final sale and cannot be returned or exchanged:

• Candles, home sprays, and diffusers that have been opened, burned, or used
• Custom or personalized items, including engraved drinkware
• Gift cards
• Items marked "Final Sale" or "Clearance" at the time of purchase

Unopened fragrance products in their original packaging are returnable under our standard policy.

Exchanges

Sizes run out fast in a small shop, so the fastest way to get what you want is to return the original item for a refund and place a new order. If you'd rather exchange, come see us in store or reach out and we'll check availability and hold what we can.

Damaged, defective, or incorrect items

If your order arrives damaged or we sent the wrong thing, contact us within 7 days of delivery with your order number and a photo. We'll cover return shipping and send a replacement or issue a full refund, your choice. No need to send back a broken candle vessel — we'll take your word for it.

Gifts

Gifts can be returned within 30 days with a gift receipt for store credit at the original purchase price. Without a receipt, we can offer store credit at the current selling price.

Holiday & seasonal purchases

Items purchased between November 15 and December 24 may be returned through January 15 of the following year.

Questions

We're a small shop and real people answer the phone.

This policy applies to merchandise from all Basecamp lines, including Bolton Bigfoot and Relax.